01-09-2018 13:00
Hi
my date to go live was the 31st - I’ve set up my new hub (hub 2) this morning and can connect my phone but the internet isn’t working. The wireless light is green but there is no internet light.
Does anyone have a number please as I can’t seem to get onto online chat
thank you
Solved! Go to Solution.
01-09-2018 13:08
Hi @Anonymous User
Try pressing the reset button on the back of the router to see if that makes any difference.
To contact NowTV broadband, sign in on here and go to My Account > Orders & Appointments and if you click on one of the sections about your broadband live date a telephone helpline number should appear on screen.
01-09-2018 13:08
Hi @Anonymous User
Try pressing the reset button on the back of the router to see if that makes any difference.
To contact NowTV broadband, sign in on here and go to My Account > Orders & Appointments and if you click on one of the sections about your broadband live date a telephone helpline number should appear on screen.
01-09-2018 13:10
Thanks...I’ve tried resetting so I’ll try and give them a call
01-09-2018 20:25
I’m having the exact same problem...stuck in the loop on the phone at the minute 😕
02-09-2018 8:49
Try 0030 041 2460, but the waiting time is over 20 minutes. I eventually found live chat and did it that way. My engineer did not even turn up last Friday, so I have no phone line and broadband only courtesy of my previous supplier as I am still within the 30 day notice period that I had to give them
05-09-2018 16:46
@Anonymous User wrote:
Try 0030 041 2460, but the waiting time is over 20 minutes. I eventually found live chat and did it that way. My engineer did not even turn up last Friday, so I have no phone line and broadband only courtesy of my previous supplier as I am still within the 30 day notice period that I had to give them
@Anonymous User I can't find your account details for broadband either. Can you PM please?
05-09-2018 17:16
05-09-2018 18:22
@Anonymous User wrote:
Why would you need my account details?
Just to find out why your broadband hasn't gone active yet @Anonymous User
@Anonymous User
I'll see if i can find anything more out for you. Sorry i haven't replied much here i was extremely busy and currenty on Day 3 of the worst Flu of my life.
02-09-2018 14:20
I can’t pair reomote control to the stick
please help me
02-09-2018 14:23
Hi @Anonymous User
Maybe this linked help guide will help pairing your nowtv remote with the nowtv smart stick.
https://help.nowtv.com/article/how-to-pair-your-smart-remote