@Anonymous User
Welcome to the forum. Are you signing up for broadband? If so I'd suggest popping onto live chat, they can check whether anything is showing on their system or whether you need to place an order again. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Make sure you check you are speaking to a broadband advisor when you get on. The 10p is just an authorisation to check your card is valid, it's reserved but not actually taken and should disappear in a day or two.
