New customer - hub 2 broadband still not working

[Anonymous User]

Hey all,

I'm new to Now and two days on my broadband still isn't working. Was meant to be activated on Friday, it's now Sunday night and nothing. I work from home so am reliant on the internet.

I hoped it was a service issue in my area but my account won't let me check this even though it says I've successfully received/installed everything. How do I get this sorted? The help centre has nothing relevant which is infuriating.

Help!

[schnapps]

Hi @Anonymous User

I am guessing you have tried pressing the reset button on the back of the router ?

Would suggest calling the nowtv broadband team by signing into the nowtv website on here and click on My Account > "Broadband & Calls" and click on the section "under moving home" which should reveal a telephone number.

[Anonymous User]

Thanks Schnapps, yes I'd tried resetting with no luck. Currently on hold to them... (again). Thanks for pointing out where that phone number was - hard to find!