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New connection lead time and setup time required?

Hi, we will be in our property in 2 weeks time, and would like to get broadband activated and think we may need an engineer visit.  When is the best time to purchase this?  Obviously we'd like to be there when the router arrives and the engineer needs to be there. Should i do this now, or wait till nearer the time?  Many thanks.

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Re: New connection lead time and setup time required?

Hi @89654621 

 

NowTV lead in time to switch over from another provider or activate an existing telephone line is 14 days from date of order should an Engineer not been required and it's a straight forward "self install" .

 

Should an Engineer be needed to fit a new telephone line or a home visit is needed, then i would guess it will take longer than 14 days.

 

The Community Forum is predominantly used by customers (like myself) and you may be better off either sending NowTV a tweet (if you use Twitter) or drop them an email using the address on the screen shot below for the official answers to all your questions from a NowTV Staff Member.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

 

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