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Anonymous User
Not applicable

‎01-07-2022 14:43

New broadband providers

I have recently change broadband provider, and now cannot get my now tv to work 

Any help appreciate 

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎01-07-2022 14:48 - edited ‎01-07-2022 14:48

Hi @Anonymous User 

What playback devices have you tried ?

Have you tried over wifi and Ethernet if possible ?

I am assuming you have changed the Network settings on your NOW playback device to match your new Router ?

Who is your ISP ?

If you are using a NOW or Roku and its over wifi, check in your new Router Settings that the wifi channels are between 1 to 13 on 2.4ghz or 36 to 48 on 5ghz.

0
schnapps
Legend 5
Legend 5

‎01-07-2022 14:51 - edited ‎01-07-2022 14:52

Hi @Anonymous User 

Might have read your post wrong.

Have you just switched to NOW Broadband and you can't get the internet running on your devices ?

If so can you provide more information such has does all three green lights show up and running on the front of the NOW Router.

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