New broadband cancelled ...Why?

[SaintJG]

I signed up for Superfast BB plus a TV entertainment package.
TV package is set up, but I just checked the broadband activation only to find it's been cancelled!
Why do this? I haven't cancelled it, and NOW haven't officially informed me.
Anyone else had such problems?

[gavs82008 · Accepted solution]

@SaintJG 

Your area could be in a stop sell for FTTC which is what NOW only offer just now.
https://www.ispreview.co.uk/index.php/2023/08/one-month-until-openreach-stop-selling-new-uk-analogue...

Call the broadband team to find out. Make sure to be signed in and use the ‘How to get in touch’ drop down for the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home