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hjthelittle
Advocate
‎26-10-2022 9:00

New NOWTV customer M14 Area - went live yesterday and still no internet

Hi there, I just went live yesterday after waiting 2 weeks - only to see the news of NOW having a major outage in multiple exchanges. I have no connection still. Located in the M14 Rusholme area.

Would this be considered a delay in my service going live? Any compensation? Or am I going to have to bite the bullet and wait/call NOW?

Cheers

0
1 Solution
redchiz1
Elite 3
‎26-10-2022 11:45

No worries, it seems your issue is unrelated. And yes you should be entitled to automatic compensation from the agreed go live date until they manage to connect you at a daily rate of £5.25:

https://help.nowtv.com/article/auto-compensation

View solution in original post

3 Replies
redchiz1
Elite 3
‎26-10-2022 11:34

Is your broadband working now? It looks as if the widespread issue affecting your area has been cleared. 

hjthelittle
Advocate
‎26-10-2022 11:38

In response to redchiz1

Hi there,

Sadly not, although I did speak with NOW customer service this morning around 10am. The advisor ran some checks and took me through the technical line check to book an engineer as there was a fault found (plugging into the test socket also didn't help). The perfect storm really, but what can you do.

Thanks anyways.

redchiz1
Elite 3
‎26-10-2022 11:45

No worries, it seems your issue is unrelated. And yes you should be entitled to automatic compensation from the agreed go live date until they manage to connect you at a daily rate of £5.25:

https://help.nowtv.com/article/auto-compensation