26-10-2022 9:00
Hi there, I just went live yesterday after waiting 2 weeks - only to see the news of NOW having a major outage in multiple exchanges. I have no connection still. Located in the M14 Rusholme area.
Would this be considered a delay in my service going live? Any compensation? Or am I going to have to bite the bullet and wait/call NOW?
Cheers
Solved! Go to Solution.
26-10-2022 11:45
No worries, it seems your issue is unrelated. And yes you should be entitled to automatic compensation from the agreed go live date until they manage to connect you at a daily rate of £5.25:
26-10-2022 11:38
Hi there,
Sadly not, although I did speak with NOW customer service this morning around 10am. The advisor ran some checks and took me through the technical line check to book an engineer as there was a fault found (plugging into the test socket also didn't help). The perfect storm really, but what can you do.
Thanks anyways.
26-10-2022 11:45
No worries, it seems your issue is unrelated. And yes you should be entitled to automatic compensation from the agreed go live date until they manage to connect you at a daily rate of £5.25: