New NOW Box Delivery

[CJW1]

Hi there,

About 10 days ago I set up broadband for my new flat so it will begin on 10th Aug when I move in, but I set the delivery address for my box as my current address, as I believed it would arrive way too early at the new address. I'm concerned it's been over a week with no sign of dispatch. Are they holding the box to send near the time, and as such I should put the new address? Or will they deliver to the old address with plenty of time?

Many thanks.

[gavs82008 · Accepted solution]

@CJW1 

The router will be delivered by Royal Mail. So you will be able to do needful changes with them.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next#

When will my NOW Broadband Hub arrive?

Your Hub will arrive a few days before your line is activated. It'll be delivered by Royal Mail, and we'll give you a link to track the delivery.

You'll need to wait until your line is activated before setting up your Hub