27-03-2019 20:28 - edited 27-03-2019 20:40
Just found this in My Account ~ Devices. So am I really getting to add 9 devices? Everyone else is just saying 6 Max. but above says 6 at Account start-up, Longer you stay the more you get, reward?
Solved! Go to Solution.
28-03-2019 15:44
Hi @Anonymous User
The screenshot you posted has been badly worded by NowTV and would confuse customers in my opinion.
In theory you can add 5 devices (not all at the same time thou), by adding 2 (which takes the maximum total of 6 allowed) then by deleting 3, then adding a further 3 during the calendar month i.e. your 3 device swaps.
However you are still restricted under the new Device policy and governed to a maximum of 6 permitted devices on your account.
28-03-2019 14:37
@Matty999 wrote:It's only 6 devices in total. Of the 5 additional devices you have available the first 2 will take you up to the limit, the remaining 3 would then need to replace an existing device.
Are you sure? That would imply that @Anonymous User had 9 (or more) NowTV devices, and that the dialogue he was in could see every one of them (or at least 9 of them).
28-03-2019 15:01
28-03-2019 15:19 - edited 28-03-2019 15:21
@Matty999 wrote:It's only 6 devices in total. Of the 5 additional devices you have available the first 2 will take you up to the limit, the remaining 3 would then need to replace an existing device.
I can imagine that is what is meant as there are only two new unused spots in the list but add 2 and swap 3 doesn’t equate to add 5 in my book, after all if I had only added 2 of the 4 limit previously would they have said that I could add 3 more?
28-03-2019 15:43
I think @Matty999 is right here.
As you have 4 devices but had the ability to add 2 more to take you up to 6.
That would reduce your changes down to 3.
That 3 would be your swaps for this month.
Does that help at all?
Thanks
Karl
28-03-2019 15:44
Hi @Anonymous User
The screenshot you posted has been badly worded by NowTV and would confuse customers in my opinion.
In theory you can add 5 devices (not all at the same time thou), by adding 2 (which takes the maximum total of 6 allowed) then by deleting 3, then adding a further 3 during the calendar month i.e. your 3 device swaps.
However you are still restricted under the new Device policy and governed to a maximum of 6 permitted devices on your account.
05-06-2019 14:15
How to reset this limit. I don't want to wait for a month.
05-06-2019 14:56
@Anonymous User
As it is calendar-based, it should have reset for you four days ago.
Have you used up three swaps in those four days?
That’s going some......
05-06-2019 16:10
How to reset this limit. I don't want to wait for a month.
Try using chat, they may do it for you.