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Scholar

New Device and Swaps Liimits

Now TV Devices update.pngJust found this in My Account ~ Devices. So am I really getting to add 9 devices? Everyone else is just saying 6 Max. but above says 6 at Account start-up, Longer you stay the more you get, reward?

 

 

 

 

 

 

 

 

 

 

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Legend 5
Legend 5

Re: New Device and Swaps Liimits

Hi @Neil-C 

 

The screenshot you posted has been badly worded by NowTV and would confuse customers in my opinion.

 

In theory you can add 5 devices (not all at the same time thou), by adding 2 (which takes the maximum total of 6 allowed) then by deleting 3, then adding a further 3 during the calendar month i.e. your 3 device swaps.

 

However you are still restricted under the new Device policy and governed to a maximum of 6 permitted devices on your account.

 

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Mentor

Re: New Device and Swaps Liimits

It's only 6 devices in total. Of the 5 additional devices you have available the first 2 will take you up to the limit, the remaining 3 would then need to replace an existing device. 

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Legend 5
Legend 5

Re: New Device and Swaps Liimits


@Matty999 wrote:

It's only 6 devices in total. Of the 5 additional devices you have available the first 2 will take you up to the limit, the remaining 3 would then need to replace an existing device. 


Are you sure? That would imply that @Neil-C had 9 (or more) NowTV devices, and that the dialogue he was in could see every one of them (or at least 9 of them).


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Scholar

Re: New Device and Swaps Liimits

I only have 4 devices added with 2 free slots showing, so that would be 6 in total but the big green box says 5 more can be added. Maybe NowTV are as confused as I am.
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Scholar

Re: New Device and Swaps Liimits


@Matty999 wrote:

It's only 6 devices in total. Of the 5 additional devices you have available the first 2 will take you up to the limit, the remaining 3 would then need to replace an existing device. 


I can imagine that is what is meant as there are only two new unused spots in the list but add 2 and swap 3 doesn’t equate to add 5 in my book, after all if I had only added 2 of the 4 limit previously would they have said that I could add 3 more? 

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Community Manager
Community Manager

Re: New Device and Swaps Liimits

I think @Matty999 is right here. 

 

As you have 4 devices but had the ability to add 2 more to take you up to 6. 

 

That would reduce your changes down to 3. 

 

That 3 would be your swaps for this month. 

 

Does that help at all? 

 

Thanks

Karl

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Legend 5
Legend 5

Re: New Device and Swaps Liimits

Hi @Neil-C 

 

The screenshot you posted has been badly worded by NowTV and would confuse customers in my opinion.

 

In theory you can add 5 devices (not all at the same time thou), by adding 2 (which takes the maximum total of 6 allowed) then by deleting 3, then adding a further 3 during the calendar month i.e. your 3 device swaps.

 

However you are still restricted under the new Device policy and governed to a maximum of 6 permitted devices on your account.

 

View solution in original post

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Expert 3

Re: New Device and Swaps Liimits


@Neil-C wrote:

Now TV Devices update.pngJust found this in My Account ~ Devices. So am I really getting to add 9 devices? Everyone else is just saying 6 Max. but above says 6 at Account start-up, Longer you stay the more you get, reward?


Add 6 devices and see what happens. And let us know...

 

... PS You won't get more than 6

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Advocate

Re: New Device and Swaps Liimits

How to reset this limit. I don't want to wait for a month.

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Legend 5
Legend 5

Re: New Device and Swaps Liimits

@Vaibhav 

 

As it is calendar-based, it should have reset for you four days ago.

 

Have you used up three swaps in those four days?

 

That’s going some......


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