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g0ddard
Advocate

‎04-09-2020 14:00

New Broadband Slow

Hi

 

Just had Nowtv put in. Having left BT.  I've noticed the speed a little slow. 

 

I'm Signed up to Super fibre (estimated speed 50.6-69.6) - ( guaranteed minimum 45.0)

 

I've tested the speed on multiple websites with the ethernet cable in and over wifi and I'm only getting speeds of around 11.5

 

On the nowtv website the speed test says I am getting 55.5 and everything is fine.

 

What's going on?

 

Also the range of the Hub is terrible. Wont go through one wall into the kitchen. Haven't had this problem with either Bt or Sky before.

 

 

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2 REPLIES 2
Anonymous User
Not applicable

‎08-09-2020 15:33

We are having very similar problems. Did you find any solutions?

 

 

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gavs82008
Legend 5
Legend 5

‎11-09-2020 9:40

@g0ddard @Anonymous User 

You can use this link to confirm the satus of your broadband. 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

Worst case give the broadband team a call 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
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