You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.
You need to call the broadband team. See link for number.
This the second time in the past few weeks that we have lost our broadband, I actually managed to speak to Openreach who said they do provide updates to Now TV. But I could not get Now TV to tell me what they were
Even though your connection is maintained by OpenReach, NOW are your middleman and all forms of commutation must be through them. So best to get in touch and complain about lack of updates.
Bear in mind with you reporting it, you have this.