Netflix connection speed 0Mbs

[Anonymous User]

I have Now broadband at 63mbps, Netflix does not want to work through any device (Smart TV, Firestick, Mobile or PC) all other services work. 

I have tried the usual, resetting my router, disconnecting router and device multiple times but it still will not work for the life of me. I sometimes run a VPN and I know it's the ISP as Netflix works through this route - but I loose some content this way.

Please can anyone help me here?

Thanks in advance 

[schnapps]

Hi @Anonymous User 

What happens if you use the Google Public DNS server on your playback devices.

On my Smart TV using Netflix with my NOW Broadband I use Google DNS server on my TV and have disabled IPV 6 on my NOW Hub 2 Router.

You could also try a different setting on your Broadband Buddy, but this usually blocks websites or the use of Apps but shouldn't affect your internet speeds.

Also have you tested Netflix over Ethernet if for example your Smart TV supports LAN.

[Anonymous User]

Hi again,

I'm now also using Google DNS servers but the problem remains the same sadly!

[schnapps]

Hi @Anonymous User 

I don't know if this linked thread below helps in anyway or not.

Are you seeing an error message or error code when attempting to watch Netflix through the NOW Router ?

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/My-IP-seems-to-now-being-published-as-a-IPV6-via-a-proxy-tunnel/m-p/581063 

[Anonymous User]

Thanks for this, I'm not using the NOW router provided to me it's an
aftermarket Asus router so I couldn't say.

Sadly I won't move back to the provided NOW router as I wish to keep using
my VPN.

I don't understand much about IPv6 however after looking at my router
settings it's just running on IPv4

Thank you

[Jayach]

When it "doesn't work" what error message do you get?

[Anonymous User]

The Netflix error code is tvq-st-106, however the error goes away when I
switch on my VPN

Thanks

[Jayach]

That error code means no internet connectivity. What device(s) are you running Netflix on?

How are you running the VPN? On the device(s) or the router?

Can all other devices(including the one running Netflix) use the internet O.K when the VPN is not running?

[Anonymous User]

I'm using Netflix on a Hisense Smart TV and Amazon Firestick, though all
devices including mobile and PC can't run Netflix (no issues with any other
streaming platforms like Amazon or Disney+ etc. With or without VPN)

I'm running the VPN via the router as opposed to individual devices

[gavs82008]

@Anonymous User 

Would you not be better installing the VPN on your devices rather than setting it up on the router itself?
Assuming that’s how you have set it up.

Not a broadband customer with NOW, but I do have a VPN however and it’s just installed locally on the devices I use for when I use it.