NOW TV Landline not working

[SianD]

Now TV landline not working at my vulnerable elderly mother's, cannot call her, live 100 miles away, when I test it here it says landline connection is fine but when call the number it says calling temporarily unavailable. Have searched and cannot find out how to contact customer services. It is urgent.

[Jayach]

Use the phone number found here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[RoyB · Accepted solution]

@SianD 

Always a worry when you can’t get in touch 😢

For broadband/telephone services at Now, one of  0330 041 2518, 0330 041 2462, or 0800 759 1213 may put you in contact with them.

For belt and braces in the future, do you think she could have a very simple mobile as well, such as one from the Doro range, designed with seniors in mind?

https://www.doro.com/en-gb/products/mobile-phones/?gclid=CjwKCAjwx_eiBhBGEiwA15gLN5Fc74LR13r9Yq9uX-o...

[SianD]

Hi Roy

Thank you so much for all this information and your support. There is still an outage on the line so I am just going to investigate your Dory mobile phone range suggestion.

Thanks again.