As @RoyB says, if it is an FTTP ONT, possibly Openreach or one of the other suppliers, such as CityFibre, you really don't want Now broadband.
In fairness, I think my reply was a little more nuanced than that 😛
True, I was paraphrasing and telling it like it is. 😉
Strange @Anonymous User hasn't come back with more info.
@Anonymous User wrote:
I have another hub embedded (stuck) to the wall and I do not know how to remove it to locate my hub. I also can not find the socket where I can plug in my wire on the wall.
If you really do have another hub, the Now hub will plug into the same place as the current one does.
Unless you currently have an FTTP connection, which I am suspecting you may have.
Are you new to the property?
Even I don’t know what that means 😢
@chilli2 @Anonymous User @Anonymous User
Though I get, and @Anonymous User should get, the “don’t touch” bit.
An important question here, though, is what are the circumstances here?
If you are having Now Broadband installed, @Anonymous User, then BT Openreach will need to attend and fit a Master Socket, or show you where it is.
If the box on the wall is part of an existing FTTP (Fibre To The Property) installation, which it may well be, then Now Broadband doesn’t offer FTTP, and you may have some difficulty getting an old copper line installed; and you might want to look at a supplier who can offer FTTP - which can run up to 10 times faster than even ‘Super Fibre’, and will come with a router whose WiFi range is a bit further than you can throw an anvil.
So can you please tell us the circumstances you are in that are making you wonder about the box on the wall?
@Anonymous User can you take a photo and post it here for the more knowledgeable to identify.
If you are new to the community you may not be able to embed images to your comment (the little picture icon above the text box) but can have them linked to an external hosting site (the little chain link icon above the comment section).
AS before a photo will help
this is a link to a google image search on a BBU https://www.google.com/search?q=openreach+ONT&client=firefox-b-d&source=lnms&tbm=isch&sa=X&ved=2ahUK...
Until you know what it is, dont do anything to it
As for what you can get....
I'm in an FTTP area, yet i signed to Now, the reason is that copper (FTTC) meets my needs and is competitively priced - why pay more for speed I don't need?
Fibre as in fibre to the premises (FTTP) is the future and at some point we will all be heading that way like it or not, but for now why pay more?
There are a few other issues at play as well that may determine what you can get.
Some areas are FTTP only , some are on a transition stage where you can no longer order new copper (FTTC VDSL or ADSL) connections but if you already have it you can still use the older copper network.
Some new builds have exclusive network monopoly arrangements with the likes of persimon homes and their Fibre nest service and some areas on virgin media as the only choice.
In theory when you sign up to a service you should be notified if the address isnt able to get a service with that service provider but things dont always work out that way.
So if you can lets see what this box looks like