Every 30 minutes, and thats exactlyevery 30 mins, my NOW broadband connection seems to drop.
Today is happening at 07 and 37 minutes past each hour, yesterday it was every 12 and 42 minutes past each hour, and the day before was every 17 and 47 minutes past each hour, etc.
It impacts all devices on my wifi network - the devices (seemingly) remain connected to the wifi, but the connection to the internet disappears for a few seconds. Its incredibly frustrating when on video calls!
Give us a call on08007591213to speak directly to a NOW advisor.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
I know it sounds unlikely, but the last time I heard a complaint like that, it turned out to be a problem with the anti-virus in use. Just before the next expected drop disconnect your PC (assuming you use one) from the router and see if it still drops.