Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Imran2121
Newbie

‎01-10-2023 12:58

My nowtv sports pass doesn’t work

I am on my app and it says I have no subscription but when I log in online it says it’s active. But the app doesn’t work and says error fetching passes or asks me to pay to sign up again.

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎01-10-2023 13:12

Hi @Imran2121 

What type of NOW Sports Membership is it, Day, Month or Mobile?

What playback devices have you tried?

What happens if you try a new NOW App download and sign back into the App by clicking on the gear wheel icon top right of App main screen.

0
RoyB
Legend

‎01-10-2023 16:51 - edited ‎01-10-2023 16:51

@Imran2121 

What you describe is consistent with you not being signed in on the app.

Scroll right to the bottom of the Now display on the app, and you should find ‘My Account’ there. Check that you are logged in there with the same account details that work when you log in online.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0