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Vynnle
Newbie

My internet and landline packaged cancelled without my knowledge

I signed up to get internet and a landline set up through NOW on jan 1st set to have my box arrive today the 11th and had no further correspondence to the inital "thank you for choosing us" email, ive logged on today to find out my package has been cancelled and ive not been told when or why, do I just bot get internet now or is this a mistake on the website??

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gavs82008
Legend 5
Legend 5

Re: My internet and landline packaged cancelled without my knowledge

@Vynnle 

Call the broadband team to find out. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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