08-02-2019 24:25
Ive been waiting all day and nothing. What is the point of a live date. The process of setting up an account, getting the hub all ran so smooth. Then the actual switch on day. Not a damn thing. Looked at technical services. Just a red message about payments. Which I have already read on here is a viral message and will disappear in a few weeks. So any instructions you are told to do. Can not be done. Hopeless situation. Im very annoyed and disappointed. Any ideas.
08-02-2019 1:06
Same thing happened to me they delayed my line activation date by 5 days. and nobody informed me by calling texting or e-mailing. I learned that when my broadband was not active on the date by midnight by checking my activation date and it was delayed from 6th to 11th FEB 2019. so i have to use my 4g wifi at home now. and for my work i have to download huge files online which will cost me 300 pounds/ 120 gb for this 5 day period with my 4g wifi. How can i ask now tv to arrange urgent engineer visit for broadband connection to my flat or compensate the 300 cost they will cause to me?
08-02-2019 8:49
09-02-2019 17:48
Me too, activation date 8th feb - lost BT broadband at 3pm and nothing. Called at 8pm to be told that there was a delay and I will get an update in 72 hours. Appalling service, I was supposed to get a cinema pass also, still not sorted after 2 hours on chat last week and a phonecall, was alsoalso prom last night that they would send an activation code, and surprise, surprise absolutely nothing. I am staggered by the incompetency, and how many people have the same issue - I am looking to see if I can get another provider as i have no faith this will be resolved by Monday.