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Natnat85
Mentor

Re: My WIFI Signal is poor

I did all that still really bad
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gavs82008
Legend 5
Legend 5

Re: My WIFI Signal is poor

@Natnat85 

Give the broadband team a call to see what they can do. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, just a NOW customer trying to help
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OlderMowgli
Advocate

Re: My WIFI Signal is poor

I am new customer and the WiFi is very poor. Can't go beyond current room.. my talk talk could go across the whole house...

 

What are the solutions now TV give? I'm still able to cancel my subscription

 

 

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Anonymous User
Not applicable

Re: My WIFI Signal is poor

@OlderMowgli 

I know this will sound strange, but a previous poster said that their old TalkTalk router (Sagemcom Fast 5364) worked on their Now line, after they factory reset it, so give it a try. Do let us know either way if you do try it.

Natnat85
Mentor

Re: My WIFI Signal is poor

I moved my Wi-Fi box away from my telly and bam works fine now hope this helps
AnnieUpNorth
Mentor

Re: My WIFI Signal is poor

I bought two wifi extenders to boost the signal and it's fine now.

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OlderMowgli
Advocate

Re: My WIFI Signal is poor

Apologies for not being able to respond.  stupidly busy...

 

My son says the internet connecton is 'bearable'.

 

My house is big,  so finding a wifi repeater that will cover the whole house, is an issue.  

 

so,  what router/repeater can i use in place of the nowtv one (the talktalk i gave back).

 

(the nowtv device is at the front of the house).  the length from front to back is 18 metres, and from router to the left it is 10metre. , and it is currently on the 1st floor.  i have a ground floor and later may go into the roof. - wifi in the kitchen downstairs is non existent.

 

Any advise on how i can remedy this I would be interested.  

 

 

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OlderMowgli
Advocate

Re: My WIFI Signal is poor

my son has just pointed out that the now tv router does not even have a ethernet cable he can drag to his room.

 

so now, its even more of a problem..... he used a network cable before with talktalk to get reliable performance.

 

so looks like i'm really needing a new router, with nowtv.  please can someone offer advise on this ?

 

what router?  what do i need to reconfigure ? should i use repeaters ? 

 

 

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chilli2
Expert

Re: My WIFI Signal is poor

The router may not come with an ethernet cable, however its nothing special and any ethernet cable should work.

As for own router, all you need to do is a search on this forum for own router