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Anonymous User
Not applicable

Moving to Now Broadband

Hi, I just moved into my new rental property, and the previous owners left there nowTv router. Is it possible to get nowTv broadband immediately and without having to pay the £5 for the delivery fee of the new router. Thanks

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

From my understanding NOW will insist on sending you a new Hub 2 Router with the £5 delivery charge, plus it will take approx 14 days for the NOW Broadband service to go live if it's a straight forward switch on.

 

Maybe contact the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Best to way find out is to give the broadband team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480
FYI that I do not work for NOW, just a NOW customer trying to help