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EmmaJ80
Advocate

Moving house

hi im already with now broadband but im moving house next week 🤔Can anyone tell me how long it takes to get broadband up and running  please? Or whether it happens straight away ?  Panicking with such short notice as will need to rely on wifi  🤦🏻‍♀️to keep kids entertained while im fixing up home etc 😬 also does anyone have a number to contact now tv reg moving home   tia 😘😘

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gavs82008
Legend 5
Legend 5

Re: Moving house

@EmmaJ80 

Hopefully this link will be of some help.

 

https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home

 

If I were you, for a peace of mind I’d be calling the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
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Re: Moving house

@EmmaJ80 

Moved taking NOW BB with us twice now. Ideally they need at least 2 weeks notice to ensure availability at your next address on your required date. It tends to stop at old address at midnight the day before it starts at your next address. That’s assuming that starting the service at the next address either doesn’t need an engineer visit (but if it does, it can still be ok, just depends on what work is needed to be done, e.g. first move needed a new cable from pole to house and a new master socket, second move was a new build that needed engineer to visit and literally wire up the master socket and then pop back to the cabinet and get it up & running). Good luck with your move!

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