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Advocate

Moved house - waiting for connection - tracker doesn't work

We moved house and informed Now TV  more than 2 weeks ago. We were told it would be switched on today and we still don't have it. I've tried the Order Tracker thing on the website, but when i click on it, it seems to be working on it, but then get a blank screen. I've tried it on various devices with chrome, edge, explorer safari,  all the same. 

 

Currently paying for a service that we're not getting.

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Advocate

is nRe: Moved house - waiting for connection - tracker doesn't work

I should say also we can't call because mobile reception in the new place is non-existent and obviously the landline isn't working as we haven't been connected yet.  Somehow I get h+ mobile internet, but not voicecalls!

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Legend 5
Legend 5

Re: is nRe: Moved house - waiting for connection - tracker doesn't work

@Elbow77 

As a suggestion if you can’t call, you can always try Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat to an advisor”

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