03-05-2022 20:30
In the last few days I have found I lose the internet periodically. I have all 3 green lights lit up on the modem with no internet but the only way to get the internet back is to reset the modem.
The internet vanishes from all devices, on both wifi and cable.
The only thing I am doing differently to usual is using Microsoft OneDrive to upload a lot of files.
Question - does transferring a lot of data break the modem? I have unlimited downloads.
Thanks in advance.
Solved! Go to Solution.
04-05-2022 11:57
@Anonymous User
Worth checking the status of your connection on the below link.
https://help.nowtv.com/article/having-trouble-with-your-broadband
If that fails bud, you could give the broadband team a call to see if there is anything they can do on their end.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412472
04-05-2022 10:28
Thanks for the suggestion @gavs82008
I tried that but it happened again.
I also tried going to the admin page that connects to the router and did a reboot.
I'll turn off the OneDrive sync and see if it stops happening so I know if it is the heavy upload causing it.
04-05-2022 11:57
@Anonymous User
Worth checking the status of your connection on the below link.
https://help.nowtv.com/article/having-trouble-with-your-broadband
If that fails bud, you could give the broadband team a call to see if there is anything they can do on their end.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412472
04-05-2022 12:17
Wow, thanks @gavs82008 ! I thought it was impossible to speak to anyone at NOW. I'll keep that number somewhere safe!
It's stopped happening since OneDrive completed it's tasks, so I'll hold off until it happens again.
Thanks for you help.