08-02-2019 1:09 - edited 08-02-2019 1:15
NOWTV delayed my line activation date by 5 days. and nobody informed me by calling texting or e-mailing. I learned that when my broadband was not active on the date by midnight by checking my activation date and it was delayed from 6th to 11th FEB 2019. so i have to use my 4g wifi at home now. and for my work i have to download huge files online which will cost me 300 pounds/ 120 gb for this 5 day period with my 4g wifi. How can i ask now tv to arrange urgent engineer visit for broadband connection to my flat or compensate the 300 cost they will cause to me?
09-02-2019 9:57
I’m in the exact same position ..this is a breach of contract.
supposed to go live yesterday ..phoned at 9.30pm after rebooting router a few dozen times to be told there was not a problem and it would be on in the morning...nope..still nothing.
phoned nowtv was told now being raised with teir 2 team ..would be 72 hours...then what?
absolute shocking customer service...and the live chat I had which I had was worse ..I actually screenshotted it because of how unhelpful this lady was and then she disconnected me!
09-02-2019 10:03
If someone from teir 2 team doesn’t phone me today I’ll be posting my online chat for others to see ..absolutely furious
09-02-2019 12:18
i had the exact same issue with my sisters switch,
around 5 days delay from original date, then a further 24 hour delay
i didnt bother with customer service, i just emailed the CEO and complained, they got back to me without 24 hours and gave her a free month once i threated to take the matter further (the ombudsman) due to the delay
15-04-2019 14:38
The same here. In my case, the delay is of 3 weeks and they just do not inform me.
If you can, try to cancel your suscription, after one month dealing with this company is the only advice that I can give to you.