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Anonymous User
Not applicable

MY BOX HASN'T ARRIVED

According to my account it has arrived. Currently we have no broadband box and I'm led to think it's been delivered elsewhere or its status is completely misleading. How do I reorder a box or is there a way of finding out where this missing box is?

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

The router should be delivered by Royal Mail.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

Did you receive tracking information?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Call the broadband team on the number in this link: How to make a complaint (nowtv.com) and see it they can help.

redchiz1
Champion 2

@Anonymous User You should have received an email notification from NOW complete with tracking details, check in your junk/spam folders just in case. Otherwise, do as advised earlier and contact the broadband team directly. 

Anonymous User
Not applicable
Was able to get in touch with the team directly yesterday. Thanks for
responding