31-03-2022 17:28
According to my account it has arrived. Currently we have no broadband box and I'm led to think it's been delivered elsewhere or its status is completely misleading. How do I reorder a box or is there a way of finding out where this missing box is?
31-03-2022 17:31
@Anonymous User
The router should be delivered by Royal Mail.
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next
Did you receive tracking information?
01-04-2022 24:32
Call the broadband team on the number in this link: How to make a complaint (nowtv.com) and see it they can help.
01-04-2022 24:40
@Anonymous User You should have received an email notification from NOW complete with tracking details, check in your junk/spam folders just in case. Otherwise, do as advised earlier and contact the broadband team directly.
01-04-2022 7:58