Lower than usual speeds

[ibyvana]

Hi,

So after the widespread outage that happened on the 2nd of September my downstream speed went from 72Mbps to 58Mbps whilst the upstream speed remained the same at around 18Mbps.

I know there is a system that kicks in and limit the speeds when it detects multiple disconnects but my connection has been very stable before the 2/9 outage and the lowest speed I ever got was 70Mbps during the peak of  everyone working from home.

So what is the best course of action to get that lost speed back?

I use a TP-Link VR400 and here are the current line stats:

Upstream Downstream

Current Rate (kbps)	19999	68478
Max Rate (kbps)	31100	89359
SNR Margin (dB)	13	5.1
Line Attenuation (dB)	0.6	8.8
Errors (pkts)	145	0

Thanks.

[gavs82008]

@ibyvana 

Assuming you have performed a factory reset to the router. My recommendation is to call the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor