15-02-2022 16:27
Hi.
Since sometime in January this year, I have started seeing a 'Refreshing Sim Data' message on my phone handset.
My phone is a Samsung, 2 years old, and has always been set for wifi calling.
I have obtained and inserted a new sim card from my provider - no change.
When away from my flat, using either mobile data or by connecting to another wifi service (e.g. local cafe, etc.), the message does not appear.
I have reset the hub by unplugging the power line and reconnecting a little time later, however the messages persist (only when I am apparently connected to my wifi hub).
Mobile coverage in the flat is very poor, so I rely on wifi calling.
Are there any settings I can check as regards the hub, please?
15-02-2022 16:34
Hi @Anonymous User
Don't know if this helps or not ?
https://community.virginmedia.com/t5/Virgin-Mobile/Refreshing-sim-data/td-p/4721236
If not maybe try a Google search for further help.
15-02-2022 17:01
Tried all of that. Samsung suggested the same regarding the Access Point Names, they sent me a new sim card. It still happens. Only time it doesn't happen is when I am NOT on the NOWTV hub.
15-02-2022 17:02
I can't see the point in awarding people with badges just because they have a problem.
15-02-2022 17:10
Hi @Anonymous User
Never come across this message myself using a Sony Android smartphone using the NOW Hub 2 Router for nearly 4 years.
If doing a Google search doesn't help, then hopefully somebody on the forum can offer some further assistance and help.
Or see if the NOW Community search box comes up with any hit results.
I don't think it's anything that needs adjusting on the NOW Hub 2 Router (might be wrong though and haven't looked into it).
15-02-2022 17:20
I've been using the same Samsung model for 4 years total. replaced it two years ago as the other got very wet lol.
I've not had this problem before. As I said, only started happening last month.
15-02-2022 21:44
@Anonymous User
In order to ‘maximise customer engagement’, Now flattened its badges structure a couple of years ago.
It hasn’t worked 😥
The usual upshot is that instead of Advocate being a badge you had to work hard for, and make many contributions to earn, it is now handed out like a sweetie to anyone who posts,
With the entirely predictable result that anyone who posts a grievance with Now gets handed Advocate status, thus adding insult to injury, and often utterly infuriating posters for whom being tagged as an Advocate for Now is the last thing they think of themselves as.
23-02-2022 24:28
No further replies needed.
No solution has been offered here.