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FelipeS
Advocate

Live Date

Hi all,

 

My live date was October 8th. That day I installed my router as no notification was sent to me and the internet is working perfectly. However, on My Account, there is no actualization and I keep getting SMS from NOW saying there is a delay with my broadband going live. 

 

I fear at some point my broadband stops working. 

1 Reply
schnapps
Legend 5
Legend 5

Hi @FelipeS 

 

Was Sky your previous ISP if you switched internet Broadband providers ?

 

Anything under your online account under Bills & Payments or Orders & Appointments ?

 

Can you check online with your previous ISP if you switched then the account has been cancelled and still not running, though i doubt the NOW Hub Router would work unless it was Sky.

 

Your best bet is to get in touch with the NOW Broadband Team to see what's happening.

 

Use the telephone number from this link below to call the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1