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Cooper
Newbie

Line still not activated

Why is the broadband not activated after the activation date

2 REPLIES 2
RoyB
Legend

@Cooper 

There could be all sorts of reasons for this, but you will need to ask Now Broadband about it, as this Community of your fellow-customers aren’t privy to that information.

But when you call, make sure your compensation clock is set running, so you get some money for each day activation is late.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Cooper 

NOW will no doubt blame OpenReach, after all they fully rely on them for setting you up and maintaining the connection.

FYI that I do not work for NOW, just a NOW customer trying to help