Land line fault

[BrentLongshank]

I have no dial tone. I've tried a different phone in the main control box and that doesn't work either.

I can't find a way of reporting the fault - the help system is useless. Follow the "Broadband & Calls" route eventually just leads to "Broadband" ONLY.

Can anybody tell me how to report this fault so that it can be fixed without pretending it's a "broadband" issue?

Same problem with this post - had to select a Board, but none relevant!

[redchiz1 · Accepted solution]

If you select "Broadband" they will deal with phone issues also: 0330 041 2518.

[BrentLongshank]

thanks for your help

[gavs82008]

@BrentLongshank 

The help system is correct, phone support deals with BOTH landline and broadband. Call the number provided by @redchiz1 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Problem with your line?

It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.

[martin57]

its difficult to contact by phone when it does not work

[redchiz1]

Do you have, or can borrow a mobile phone to get in touch? 

[gavs82008]

@martin57 

You not able to use your mobile like @redchiz1 mentioned?

[martin57]

same here, I guess the only answer is to threaten to cancell, then you may get to speak to someone

[gavs82008]

@martin57 

Replied to the thread you created.

https://community.nowtv.com/t5/Setup-Performance/land-line/m-p/599940#M16963