LG TV not connecting to WiFi

[Anonymous User]

New to NOW broadband today ... PC, ipad, phone all connected to wifi no problem.  However my LG TV doesn't connect.  I've tried rebooting both router and TV and still no joy.  When I was with BT I connected via Ethernet but don't have that option with NOW so am trying to connect via WiFi ... to now avail.  Does anyone have any advice for me please.  Very frustrating not being able to speak to someone direct.  Regretting switching provider right now!

[schnapps]

Hi @Anonymous User 

Not sure what you mean that NOW don't offer an Ethernet option ? 

Where there are two Ethernet ports on the back of the NOW Hub 2 Router and both work fine for me.

[Anonymous User]

I didn’t mean they don’t offer it - I can’t seem to connect that way either! Sorry my mistake

[schnapps]

Hi @Anonymous User 

If none of my wifi suggestions help.

Then unplug the power to both the Router and LG TV and disconnect and reconnect the Ethernet cable both ends, then power up the Router give it a minute, then power up the LG TV to see if it then reconnects.

Because I don't own an LG TV I don't know if you then need to go into the TV menu Network Settings to manual force over Ethernet/ Lan or it is done automatically.

Also if it doesn't work on the first Ethernet port on the back of the Router, then try the second port.

If no luck, would you have another device that can run over Ethernet just to temporary test the NOW Router over it's Ethernet connection to see if it runs.

[Anonymous User]

I appreciate your help but you’re talking to someone who is rubbish with anything tech related ! I’ll need to get an engineer in I think
Thanks anyway! I probably shouldn’t of posted in here but was getting frustrated that I couldn’t speak to anyone.

[schnapps]

Hi @Anonymous User 

Another thing you can try if you haven't done it already is to split the wifi bands on the NOW Router and then try both 2.4ghz and 5ghz by going into the LG Smart TV Network Settings and see if either work.

Instructions here :-

Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks.

1. Open your web browser and enter "192.168.0.1” in the address bar.
2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
3. Select Wireless and then 2.4 GHz Wireless Settings. 
4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
6. Check the network name has been updated, and then select 5GHz Wireless Settings.
7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
8. That’s it. Select Logout at the top of the screen to exit.

I don't own an LG Smart TV but see if it's WPS supported in its TV menu (the WPS button on the NOW Router is the button on the front of the Router).

https://www.lg.com/uk/support/product-support/troubleshoot/help-library/cs-CT00008334-20152042440025/ 

[Anonymous User]

Sounds a bit technical for me lol! I will try and give that a go. I think I might need an engineer - if I ever get through on the phone!

[gavs82008]

@Anonymous User 

To ask a daft question. Is the NOW router not in the same position as the BT router was?

Why are you not able to connect via Ethernet if you were able to before?

[RoyB]

@Anonymous User 

Where are you thinking of getting an engineer from? Openreach stop at the Master Socket, and that is clearly working. And Now certainly won’t attend your premises.

Before spending any money on a third-party engineer, though, I suggest you turn your mobile phone into a WiFi hotspot, and see if the LG TV will connect to that or not.

And please state the full model number of your LG TV so I can have a poke around on your behalf; I have a couple of LGs here I can play with tomorrow.

[Anonymous User]

Thanks everyone for your replies ... no more help needed