New to NOW broadband today ... PC, ipad, phone all connected to wifi no problem. However my LG TV doesn't connect. I've tried rebooting both router and TV and still no joy. When I was with BT I connected via Ethernet but don't have that option with NOW so am trying to connect via WiFi ... to now avail. Does anyone have any advice for me please. Very frustrating not being able to speak to someone direct. Regretting switching provider right now!
Hi @Anonymous User
If none of my wifi suggestions help.
Then unplug the power to both the Router and LG TV and disconnect and reconnect the Ethernet cable both ends, then power up the Router give it a minute, then power up the LG TV to see if it then reconnects.
Because I don't own an LG TV I don't know if you then need to go into the TV menu Network Settings to manual force over Ethernet/ Lan or it is done automatically.
Also if it doesn't work on the first Ethernet port on the back of the Router, then try the second port.
If no luck, would you have another device that can run over Ethernet just to temporary test the NOW Router over it's Ethernet connection to see if it runs.
Hi @Anonymous User
Another thing you can try if you haven't done it already is to split the wifi bands on the NOW Router and then try both 2.4ghz and 5ghz by going into the LG Smart TV Network Settings and see if either work.
Instructions here :-
Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks.
I don't own an LG Smart TV but see if it's WPS supported in its TV menu (the WPS button on the NOW Router is the button on the front of the Router).
To ask a daft question. Is the NOW router not in the same position as the BT router was?
Why are you not able to connect via Ethernet if you were able to before?
Where are you thinking of getting an engineer from? Openreach stop at the Master Socket, and that is clearly working. And Now certainly won’t attend your premises.
Before spending any money on a third-party engineer, though, I suggest you turn your mobile phone into a WiFi hotspot, and see if the LG TV will connect to that or not.
And please state the full model number of your LG TV so I can have a poke around on your behalf; I have a couple of LGs here I can play with tomorrow.