Kindle Fire won't connect to internet

[Anonymous User]

Since moving my broadband to NowTV (from Sky), 2 different Kindles in the house can't pick up an internet connection. 

* Both connect to NowTV WiFi, but with a warning ! through the WiFi symbol indicating no internet

* Any apps/silk browser time out when trying to access internet resources  

* Models are Kindle Fire 7 (4th Gen) and a Fire HD 6 (4th Gen) on the latest firmware  

* Devices were fine prior to change to NowTV

* Devices connect fine on other WiFi (other homes, hotspot on mobiles etc.) 

* Router has been hard reset

* WiFi connection has been dropped, powered off/on and re-added 

* Devices have been factory reset and both fail during the registration process, I can register them when connecting to a mobile hotspot and they operate normally after this. 

* Other devices are connected on the NowTV router without issue (iPad, laptop, VPN phone) 

Is anyone aware of any unique config required on the NowTV router to handle Kindle? 

Thanks

[Anonymous User]

Update;

I have since tried the following;

* On NowTV hub, unchecked the Synchronise 2.4 / 5Ghz settings (apparently this can cause confusion)
* Created a different SSID for each frequency (2.4 and 5 GHz)
   * This was a bit of a pain, as you had to re-connect each wireless device to the right frequency

Neither of these worked, so I reverted

* As it felt like a DNS issue (to me), i tried setting one of the devices with a static IP address, using OpenDNS
   * Link - https://support.opendns.com/hc/en-us/articles/228009127-Amazon-Kindle-Fire 
   * This worked ok for a couple of days, but seems to have reverted to the same issue as before.

Interestingly, i checked in with NowTV support, who stated that AMAZON KINDLE DEVICES ARE NOT SUPPORTED!! Incredibly, this seems to be because they are a competitor platform, which seems crazy. Neither the tech nor i think for a minute that Kindles will be blocked at the router level, this would require some sort of device blacklisting, but it means that no-one at Now will help me

They suggested that i contact Amazon for advice, but both devices are out of warranty, so I'm back to trawling web forums

It's not my top priority, but this is becoming a pain for me.

Any thoughts appreciated.

[Anonymous User]

Hi, my firestick doesn't load with nowtv broadband, do you think this is for the same reason your kindle won't work? 

[Anonymous User]

I cannot get my kindle 5th generation to connect to nowtv router. I have just installed a fire stick to the router with no problem. I have heard that nowtv will not help as it is a competitor. surely not!