@Anonymous User
Just to inform you this this is a customer forum, we are all customers here. Seldomly do Now TV staff post on here.
All that we would be able to do is provide you with troubleshooting links and the broadband customer freephone number.
If you have done both, then of course you are free to leave Now TV for not providing a suitable service to you.
Troubleshooting
https://help.nowtv.com/article/having-trouble-with-your-broadband
Boradband complains - Live chat, form and phone number
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
FYI that I do not work for NOW, just a NOW customer trying to help
