Hi @Anonymous User
Is today your live activation date ?
If so it can take up to Midnight tonight for the live NOW activation to happen.
I have done three NOW Broadband switch overs for myself and family members and the latest for me was around 7pm in the evening.
Just leave the NOW Router switched on and wait for the middle light go green.
If your live activation date has already surpassed, then get in touch with the NOW Broadband Team.