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JB
Mentor

Just a week after my last complaint

I wrote a complain last week 24.5.22 and here I am a week after again because my internet dropped again. I don’t live anywhere near the area of Hampshire or Havant (where they say there’s works going on) and yet my internet is down! It’s literally every week! I’m so upset and just want out of this contract. 

2 Replies
slipthru
Mentor

Call them up and tell them you want to leave. Are you below the minimum speed guarantee?

gavs82008
Legend 5
Legend 5

@JB 

Complaining on here won't get your internet fixed. This needs to be done by calling the broadband team.

 

See link below for number. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help