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tc_hc
Advocate

Issues with master phone socket

We have issues with the wiring for our TV and/or WiFi. When our WiFi router is close to the television cables, we lose a lot of TV signal (e.g. to BBC channels). We also don't think we are getting the speeds on the WiFi we should be getting and the WiFi signal does not extend to the whole house (this may just require a booster).

The phone cable wiring to the master phone socket is exposed and looks old. We suspect that this might be some or all of the problem. There does not appear to be any issues with our TV aerial and we do not use satellite television.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@tc_hc 

Call the broadband team for NOW to arrange for an OpenReach engineer to fix it. Number in the below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

As for the broadband speed this could be fixed by splitting the Wi-Fi signals.

https://help.nowtv.com/article/improve-broadband-speed

For Wi-Fi coverage, NOW don’t supply boosters so this will have to come out your own pocket.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@tc_hc @gavs82008 

 

If your router affects your TV signal, you also have a problem with your TV cabling.

 

Get at least the cable that goes into the TV replaced with one that uses satellite grade cable; and maybe your TV cabling will need checking all the way up to the aerial, if this is of a similar vintage to your phone cabling.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
chilli2
Elite

Any chance you could upload a photo pf the mastersocket?