06-07-2022 15:22
It has been almost 4 days that the postcode E5 in London has experienced broadbands' cuts since Sunday early am. Openreach does not give updates leaving customers working from home in the need to find alternatives. This is so unbelievable!
Is anyone experiencing the same issues in this are?
M.
Solved! Go to Solution.
08-07-2022 9:57
Hi @Anonymous User
To answer the last paragraph of your first post on here.
Over on NOW Twitter in the last few days i have seen about three of four tweets from different people in the E5 area who are reporting intermittent loss of their NOW Broadband service.
06-07-2022 17:00
@Anonymous User
You won’t get any updates on a customer forum. Give the broadband team a call, number in the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
06-07-2022 21:56
Hi,
thanks. But I already spoke to them and I also notified OpenReach. I wanted to know from other customers in my area if they are affected.
NOW does not have any updates at the moment.
06-07-2022 22:03
@Anonymous User
That’s the issue, NOW are fully reliant on OpenReach. So until they provide an update to NOW there is nothing we can do.
07-07-2022 20:46
@Anonymous User wrote:Hi,
thanks. But I already spoke to them and I also notified OpenReach. I wanted to know from other customers in my area if they are affected.
So when you spoke to them, did they acknowledge that there are problems in your area?
4 days is a long time for an outage, or are they intermittent cuts?
07-07-2022 19:48
@Anonymous User
Now is domestic broadband. That’s like using a Ford Fiesta when you need a Ford Transit.
Nothing wrong with a Ford Fiesta; it’s a lovely little car if you use it for its intended purpose. Just like Now Broadband.
But if you want an ISP service that keeps going when the landline goes down, both BT and Vodafone offer a cellular backup on theirs.
08-07-2022 9:57
Hi @Anonymous User
To answer the last paragraph of your first post on here.
Over on NOW Twitter in the last few days i have seen about three of four tweets from different people in the E5 area who are reporting intermittent loss of their NOW Broadband service.