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SiW
Advocate

‎03-09-2023 22:11

Issue loading images on iPhone - IP masking?

Moved from BT to Now and finding that Mail on the iPhone doesn't load remote images automatically any longer. I've had to turn off privacy protection on the iPhone to get them to load automatically.

Are Now doing something with our IP address or something else stopping images loading?

Noticed the security on the hub is non existent (guess the admin username and password!) and is very old technology.

0
1 ACCEPTED SOLUTION
RoyB
Legend

‎03-09-2023 23:00 - edited ‎03-09-2023 23:00

@SiW 

If by privacy protection, you mean Private Relay, yes, you have to turn that off.

The other cause of many initial difficulties with Now Broadband is that Broadband Buddy is set to age 13, or something like that.

Set it to 18, or turn it off altogether, and see if things improve.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

4 REPLIES 4
RoyB
Legend

‎03-09-2023 23:00 - edited ‎03-09-2023 23:00

@SiW 

If by privacy protection, you mean Private Relay, yes, you have to turn that off.

The other cause of many initial difficulties with Now Broadband is that Broadband Buddy is set to age 13, or something like that.

Set it to 18, or turn it off altogether, and see if things improve.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
SiW
Advocate

‎03-09-2023 23:09

In response to RoyB's comment
Thanks - where can I find those settings?
0
RoyB
Legend

‎04-09-2023 7:58 - edited ‎04-09-2023 7:59

In response to SiW's comment

@SiW 

Googling Private Relay, I get :- 

https://support.apple.com/en-gb/guide/iphone/iph499d287c2/ios

Looking up Broadband Buddy in the Now Help, I get:-

https://help.nowtv.com/search/Broadband%20buddy

Chase the links and do the needful - you're welcome!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
SiW
Advocate

‎04-09-2023 13:00

In response to RoyB's comment
Thanks - thought these were settings on the hub interface page. Now updated the Buddy (couldn’t see it on the NowTV website).