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Issue in speed and how to track reported issues


I have been using for more than a year and I have not had major issues.

But from last week the internet speed has become very slow and it comes around 3 Mbps normally it comes around 12 Mbps.

I have restarted the router number of times and I called support last Monday and had a 45 mins call to report and provide the pics, Even I had to go outside my flat to upload the pics using mobile data, I live in basement and mobile network is not so good here.

How to track the issue I have reported last Monday?

How to find whats the action has been taken? My account says Kit delivery for even technical checks I have done, i not of much useful.

I do not want to call on the phone number again!!!

I am getting frustrated every day to use internet, I could not do anything even for loading this page it took 30 mins in order to see this field where I can type.



Sadly there is no direct support from NOW on this community, you will need to persevere by phone I'm afraid. 

Legend 5
Legend 5


To follow up from @redchiz1 you might be able to email support. See below picture for the email address.


FYI that I do not work for NOW, just a NOW customer trying to help