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Anonymous User
Not applicable

Is the broadband down ?

Had no broadband since Sunday morning, and can no longer work from home. Sitting in garden using my 4G lobby to email for assist.  Very frustrated 😣

2 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have you tried re setting the nowtv hub router by holding and pressing the reset button on the back of the router ?

Should you have already done this, then contact the nowtv broadband team where under My Account > My Package on here there should be a telephone number when you click on "moving home" and ask to be transferred to the relevant broadband dept.

Anonymous User
Not applicable

Had BT engineer out last Friday and he found a corroded junction and said he'd fixed it alas he hasn't cos within 24 hours the broadband had gone kerrput again. Do I need to get Pope Francis to issue a papal edit to get any Now Tv customer service to sort this out?