23-08-2022 13:38
Hello all
Changed from EE to now broadband and my activation date was 19/08.
however it seems bt open reach was quick at switching my broadband with old supplier but has not switched it back on with now.
now 23/08 and have called now twice but they are saying it is with bt open reach and I have to wait until the get in touch with me. They obviously still haven’t and it has been more than 72 hours since I logged the request with now
I have no internet no doorbell no printer and I can’t work. I work from home so that’s a pain.
what should I do next?
Solved! Go to Solution.
23-08-2022 14:32
So the EE broadband has stopped?
The Openreach engineer would have been responsible for disconnecting you from EE and connecting you to Now. Did they not contact you at the time?
If they made a mistake, it will need Now to report it to Openreach.
23-08-2022 14:32
So the EE broadband has stopped?
The Openreach engineer would have been responsible for disconnecting you from EE and connecting you to Now. Did they not contact you at the time?
If they made a mistake, it will need Now to report it to Openreach.
23-08-2022 18:11
Yes exactly! I find it weird that a broadband line which works fine previously with EE was not reconnected with now straight away.
Now have logged the issues with open reach but it is still not sorted!
third day having to drive to the office so I have access to the internet tomorrow 😞