Internet drop

[Kes]

Why does my internet drop out all the time 🤬

[gavs82008]

@Kes 

Are you talking about Wifi or ethernet?

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Jayach]

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@Kes wrote:

Why does my internet drop out all the time 🤬

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Where's that crystal ball when you need it?

[RoyB · Accepted solution]

@Kes 

Probably because Now supply a router with notoriously poor WiFi 😢

But check, when you get drops, whether the lights on the router are steady or not.

If they are steady, it’s the wifi at fault, if not, contact Now as @gavs82008 suggests,

Another way of checking is to have something, like a laptop say, wired to the router via an Ethernet cable. If that drops out, it really is the broadband at fault. If it doesn’t, that says something about the WiFi.

If it’s the WiFi, source an SR203 router off eBay or similar. This is a compatible Sky router with much better WiFi.

Keep the Now router, to swap back in if you ever have to call Now Broadband for something that really is a fault on the broadband side of the connection.