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Lizmauds
Mentor

Internet down

Been having this problem since about 9pm last night. Internet on and off continually. Getting 3 green lights for 30secs-50secs then get orange light and no Internet.  Done status check.....if its completed during short period 3 green lights it says "no problems". Done the old fashioned unplug etc. Done the reset button bit still not working. Any ideas before I phone NOW.? Thanks

3 Replies
Lizmauds
Mentor

Ps no reported outages in the area

gavs82008
Legend 5
Legend 5

@Lizmauds 

Sounds like you've done what you can. You can check the status of your line with the link below.
https://account.nowtv.com/check-service-status/

Otherwise you'll need to call the team. Number found in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Lizmauds
Mentor

Thanks Gavs