Internet down

[Anonymous User]

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

[Anonymous User]

Its down now in market harborough too.

[Anonymous User]

To those who claim it's an OpenReach issue that affects all internet provides: while it's true that everyone offering DSL services is renting BT phone lines which are owned by OpenReach, and that OpenReach did cause issues for all providers in the past, this particular problem in south east England is a problem strictly at Sky Broadband (of whom NOW is a subsidiary, the NOW broadband service is provided by Sky), so it's just Sky and NOW.

Other providers like EE, PlusNet, Vodafone, etc have not have any issues.

The curious could also have a look at Downdetector, and looking at the proportion of reports above the baseline (dotted line), e.g. Sky vs EE, BT, Plusnet, etc

https://downdetector.co.uk/status/sky/

https://downdetector.co.uk/status/ee-everything-everywhere/

https://downdetector.co.uk/status/bt-british-telecom/

https://downdetector.co.uk/status/plusnet/

[Anonymous User]

@Anonymous User just for your information the claims of it being an open reach issue came directly from NOW this morning so I would suggest this is slightly more accurate that down detector who rely on customers to notify when they have an issue

[RoyB]

@Anonymous User @Anonymous User 

The two claims that it is Sky and it is OpenReach are not incompatible.

An Openreach fault on the trunking from Sky to the wider UK internet would give exactly the symptoms, and the failure patterns, that were being reported.

[Anonymous User]

They are incompatible when claiming it affected all other OpenReach providers. It was only Sky

[RoyB]

@Anonymous User 

Indeed so.

But who is claiming it affected other ISPs, and where is this claim published?

[Anonymous User]

Some users were claiming that all ISPs using OpenReach were affected, and the NOW rep on the phone with me claimed the same thing, despite me pointing out that my neighbors in the same block of flats who use other ISPs are not experiencing any issues.

[ukbobboy]

@Anonymous User  @Anonymous User  @RoyB 

You know guys

Maybe, (just maybe) where only NOW Internet is down, could be NOW is not paying OpenReach in a timely manner?

UK Bob

[RoyB]

@ukbobboy 

You know, that unworthy thought never crossed my mind 💷💷💷

[ukbobboy]

@RoyB 

Yeah Roy,

Unworthy, cranky, suspicious, paranoid, etc., a product of life teachings, i.e.  never trust anyone where money is concerned.

I'm out for now.