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Jackie15
Advocate

Internet down

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

1 Solution
Lou87
Mentor

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

View solution in original post

44 Replies
Cheddar
Mentor

also back in Winchester....  not at the speed it should be - only 10 mbps rather than 65 download but at least a connection now...

Maddog
Observer

Thats too much hard work for them as this company is not intersted in any faults you have they just want YOUR MONEY.

Donlou
Advocate

Is your Internet down now

Sanat
Mentor

Facing  same issue at Cardiff  too 😞  Internet still down.

WildPerson
Advocate

Same here (Cardiff) so frustrating whilst working from home!! 

Svv
Advocate

What number are you calling, I can’t find anyway to make telephone contact?

gavs82008
Legend 5
Legend 5

@Svv 

Number is on the first page of the thread, I posted it.......

 

FYI that I do not work for NOW, just a NOW customer trying to help
Rjrock
Advocate

Internet down west Wales. Calls ok

WildPerson
Advocate

It's been down in Cardiff since yesterday evening as well 

Franboop
Advocate

Its down now in market harborough too.
alextw
Advocate

To those who claim it's an OpenReach issue that affects all internet provides: while it's true that everyone offering DSL services is renting BT phone lines which are owned by OpenReach, and that OpenReach did cause issues for all providers in the past, this particular problem in south east England is a problem strictly at Sky Broadband (of whom NOW is a subsidiary, the NOW broadband service is provided by Sky), so it's just Sky and NOW.

 

Other providers like EE, PlusNet, Vodafone, etc have not have any issues.

 

The curious could also have a look at Downdetector, and looking at the proportion of reports above the baseline (dotted line), e.g. Sky vs EE, BT, Plusnet, etc

 

https://downdetector.co.uk/status/sky/

 

https://downdetector.co.uk/status/ee-everything-everywhere/

https://downdetector.co.uk/status/bt-british-telecom/

https://downdetector.co.uk/status/plusnet/

 

Lou87
Mentor

@alextw just for your information the claims of it being an open reach issue came directly from NOW this morning so I would suggest this is slightly more accurate that down detector who rely on customers to notify when they have an issue

RoyB
Legend

@Lou87 @alextw 

 

The two claims that it is Sky and it is OpenReach are not incompatible.

 

An Openreach fault on the trunking from Sky to the wider UK internet would give exactly the symptoms, and the failure patterns, that were being reported.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
alextw
Advocate

They are incompatible when claiming it affected all other OpenReach providers. It was only Sky

RoyB
Legend

@alextw 

 

Indeed so.

 

But who is claiming it affected other ISPs, and where is this claim published?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
alextw
Advocate

Some users were claiming that all ISPs using OpenReach were affected, and the NOW rep on the phone with me claimed the same thing, despite me pointing out that my neighbors in the same block of flats who use other ISPs are not experiencing any issues.

ukbobboy
Legend

@alextw  @Jackie15  @RoyB 

 

You know guys

 

Maybe, (just maybe) where only NOW Internet is down, could be NOW is not paying OpenReach in a timely manner?

 

 

UK Bob

RoyB
Legend

@ukbobboy 

 

You know, that unworthy thought never crossed my mind 💷💷💷

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
ukbobboy
Legend

@RoyB 

 

Yeah Roy,

 

Unworthy, cranky, suspicious, paranoid, etc., a product of life teachings, i.e.  never trust anyone where money is concerned.

 

I'm out for now.

 

Davy1
Mentor

internet down in craigavon, northern ireland. Ive over 50 smart devices i cant control. Grrrr

Donlou
Advocate

Is yours Down now too