Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.
Solved! Go to Solution.
Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed
also back in Winchester.... not at the speed it should be - only 10 mbps rather than 65 download but at least a connection now...
Thats too much hard work for them as this company is not intersted in any faults you have they just want YOUR MONEY.
What number are you calling, I can’t find anyway to make telephone contact?
Number is on the first page of the thread, I posted it.......
Internet down west Wales. Calls ok
To those who claim it's an OpenReach issue that affects all internet provides: while it's true that everyone offering DSL services is renting BT phone lines which are owned by OpenReach, and that OpenReach did cause issues for all providers in the past, this particular problem in south east England is a problem strictly at Sky Broadband (of whom NOW is a subsidiary, the NOW broadband service is provided by Sky), so it's just Sky and NOW.
Other providers like EE, PlusNet, Vodafone, etc have not have any issues.
The curious could also have a look at Downdetector, and looking at the proportion of reports above the baseline (dotted line), e.g. Sky vs EE, BT, Plusnet, etc
@alextw just for your information the claims of it being an open reach issue came directly from NOW this morning so I would suggest this is slightly more accurate that down detector who rely on customers to notify when they have an issue
The two claims that it is Sky and it is OpenReach are not incompatible.
An Openreach fault on the trunking from Sky to the wider UK internet would give exactly the symptoms, and the failure patterns, that were being reported.
They are incompatible when claiming it affected all other OpenReach providers. It was only Sky
But who is claiming it affected other ISPs, and where is this claim published?
Some users were claiming that all ISPs using OpenReach were affected, and the NOW rep on the phone with me claimed the same thing, despite me pointing out that my neighbors in the same block of flats who use other ISPs are not experiencing any issues.
You know, that unworthy thought never crossed my mind 💷💷💷
Unworthy, cranky, suspicious, paranoid, etc., a product of life teachings, i.e. never trust anyone where money is concerned.
I'm out for now.
internet down in craigavon, northern ireland. Ive over 50 smart devices i cant control. Grrrr
Is yours Down now too