Internet down

[Anonymous User]

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

[Anonymous User]

also back in Winchester....  not at the speed it should be - only 10 mbps rather than 65 download but at least a connection now...

[Anonymous User]

Thats too much hard work for them as this company is not intersted in any faults you have they just want YOUR MONEY.

[Anonymous User]

Is your Internet down now

[Sanat]

Facing  same issue at Cardiff  too 😞  Internet still down.

[WildPerson]

Same here (Cardiff) so frustrating whilst working from home!! 

[Anonymous User]

What number are you calling, I can’t find anyway to make telephone contact?

[gavs82008]

@Anonymous User 

Number is on the first page of the thread, I posted it.......

[Anonymous User]

Internet down west Wales. Calls ok

[WildPerson]

It's been down in Cardiff since yesterday evening as well 

[Anonymous User]

Its down now in market harborough too.

[alextw]

To those who claim it's an OpenReach issue that affects all internet provides: while it's true that everyone offering DSL services is renting BT phone lines which are owned by OpenReach, and that OpenReach did cause issues for all providers in the past, this particular problem in south east England is a problem strictly at Sky Broadband (of whom NOW is a subsidiary, the NOW broadband service is provided by Sky), so it's just Sky and NOW.

Other providers like EE, PlusNet, Vodafone, etc have not have any issues.

The curious could also have a look at Downdetector, and looking at the proportion of reports above the baseline (dotted line), e.g. Sky vs EE, BT, Plusnet, etc

https://downdetector.co.uk/status/sky/

https://downdetector.co.uk/status/ee-everything-everywhere/

https://downdetector.co.uk/status/bt-british-telecom/

https://downdetector.co.uk/status/plusnet/

[Lou87]

@alextw just for your information the claims of it being an open reach issue came directly from NOW this morning so I would suggest this is slightly more accurate that down detector who rely on customers to notify when they have an issue

[RoyB]

@Lou87 @alextw 

The two claims that it is Sky and it is OpenReach are not incompatible.

An Openreach fault on the trunking from Sky to the wider UK internet would give exactly the symptoms, and the failure patterns, that were being reported.

[alextw]

They are incompatible when claiming it affected all other OpenReach providers. It was only Sky

[RoyB]

@alextw 

Indeed so.

But who is claiming it affected other ISPs, and where is this claim published?

[alextw]

Some users were claiming that all ISPs using OpenReach were affected, and the NOW rep on the phone with me claimed the same thing, despite me pointing out that my neighbors in the same block of flats who use other ISPs are not experiencing any issues.

[ukbobboy]

@alextw  @Anonymous User  @RoyB 

You know guys

Maybe, (just maybe) where only NOW Internet is down, could be NOW is not paying OpenReach in a timely manner?

UK Bob

[RoyB]

@ukbobboy 

You know, that unworthy thought never crossed my mind 💷💷💷

[ukbobboy]

@RoyB 

Yeah Roy,

Unworthy, cranky, suspicious, paranoid, etc., a product of life teachings, i.e.  never trust anyone where money is concerned.

I'm out for now.

[Anonymous User]

internet down in craigavon, northern ireland. Ive over 50 smart devices i cant control. Grrrr

[Anonymous User]

Is yours Down now too