cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Internet down

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

View solution in original post

46 REPLIES 46
Anonymous User
Not applicable
Its down now in market harborough too.
Anonymous User
Not applicable

To those who claim it's an OpenReach issue that affects all internet provides: while it's true that everyone offering DSL services is renting BT phone lines which are owned by OpenReach, and that OpenReach did cause issues for all providers in the past, this particular problem in south east England is a problem strictly at Sky Broadband (of whom NOW is a subsidiary, the NOW broadband service is provided by Sky), so it's just Sky and NOW.

 

Other providers like EE, PlusNet, Vodafone, etc have not have any issues.

 

The curious could also have a look at Downdetector, and looking at the proportion of reports above the baseline (dotted line), e.g. Sky vs EE, BT, Plusnet, etc

 

https://downdetector.co.uk/status/sky/

 

https://downdetector.co.uk/status/ee-everything-everywhere/

https://downdetector.co.uk/status/bt-british-telecom/

https://downdetector.co.uk/status/plusnet/

 

Anonymous User
Not applicable

@Anonymous User just for your information the claims of it being an open reach issue came directly from NOW this morning so I would suggest this is slightly more accurate that down detector who rely on customers to notify when they have an issue

RoyB
Legend

@Anonymous User @Anonymous User 

 

The two claims that it is Sky and it is OpenReach are not incompatible.

 

An Openreach fault on the trunking from Sky to the wider UK internet would give exactly the symptoms, and the failure patterns, that were being reported.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

They are incompatible when claiming it affected all other OpenReach providers. It was only Sky

RoyB
Legend

@Anonymous User 

 

Indeed so.

 

But who is claiming it affected other ISPs, and where is this claim published?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Some users were claiming that all ISPs using OpenReach were affected, and the NOW rep on the phone with me claimed the same thing, despite me pointing out that my neighbors in the same block of flats who use other ISPs are not experiencing any issues.

ukbobboy
Legend

@Anonymous User  @Anonymous User  @RoyB 

 

You know guys

 

Maybe, (just maybe) where only NOW Internet is down, could be NOW is not paying OpenReach in a timely manner?

 

 

UK Bob

RoyB
Legend

@ukbobboy 

 

You know, that unworthy thought never crossed my mind 💷💷💷

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
ukbobboy
Legend

@RoyB 

 

Yeah Roy,

 

Unworthy, cranky, suspicious, paranoid, etc., a product of life teachings, i.e.  never trust anyone where money is concerned.

 

I'm out for now.