Several threads about the internet.
Call the team for an update.
NOW Broadband customers can get in touch anytime between 8am–11pm.
So i got through to them after a little hold time and they advised it is actually a BT outage that is affecting the whole UK but mainly to the south in the Weald areas, BT are working to fix and have only given a rough window of 24-48 hours for the fix. Mine has come back in Tunbridge Wells but still nervous it may go again.
Indeed, something that broadband NOW customers HAVE to bare in mind, is that the broadband is supplied by BT/OpenReach as we use their network. So if something goes out, then it's up to OpenReach to sort out.
Remember we pay NOWTV not OPENREACH so in my view it's not good enough for for nowtv to pass to the buck. As a customer of NOWTV I expect THEM to fix what ever problems they have. You take my money YOU SORT SORT IT
This is a customer forum, directing the statement "YOU" will have zero power for what you are trying to do.
And yes NOW supply you the internet, however ITS NETWORK is OWNED by OpenReach and not NOW. So they HAVE to RELY on OpenReach to fix it.
At best NOW can provide discounts/refunds.
Also its not Now TV anymore, it dropped the TV part of the name from March. It is just called NOW.