30-01-2021 22:57
Hello. My internet has been down since 10.15 am Thursday. I was initially told it's a general problem in my area. Then told it's an internal issue and an engineer was booked to come out on Friday, who was a no show. I've now been informed it's a general problem and an engineer is not necessary, an issue at the exchange which should be fixed in 48 hours...from yesterday. Anybody else experiencing this problem.
Thank you
30-01-2021 23:33
@Anonymous User
Hi Alison
First, since you haven't mentioned the area you are in it will be somewhat difficult to say whether another customer is having the same problem as you.
Second, since you've already got Openreach on the job so the only thing you can do now is contact your ISP, which I presume is Now TV BB, to get an update on what is happening.
Finally, it seems excessive that your Internet has been out since last Thursday, but you've got to factor into your wait time covid 19, that pandemic has put the kibosh on every normal work process throughout the world. So, unfortunately, you will have to factor in additional time for any currently needed repair to be completed, especially if a home visit is required.
UK Bob
31-01-2021 7:26
31-01-2021 8:39
@Anonymous User
Following advice from @ukbobboy have you been in daily contact with Now TV forcing them to give you updates?
Sometimes the best way is to be very persistent.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint: